AI Customer Support Email Agent
AI automation that reads Outlook support emails and drafts customer replies using Shopify data and past responses.
The problem
What the client needed
Customer support replies were slow and inconsistent, with agents manually digging through order history in Shopify for every email.
Our role
How we approached it
Built an automation that reads incoming customer support emails in Outlook, learns from past replies, pulls relevant order and customer data from Shopify, and drafts a response for the team to review and send.
Process
Step 1
Discovery
Mapped the support inbox workflow and the Shopify data needed to answer common queries.
Step 2
Automation Build
Connected Outlook and Shopify, and trained the drafting flow on past resolved emails.
Step 3
Review & Rollout
Added a human-in-the-loop review step before any drafted reply is sent.
Outcomes
- Faster first-response time on support emails
- Consistent, data-backed replies pulled straight from Shopify
Live Project
Visit the Live Website
Explore the final product we delivered — see the live design, experience the user flows, and understand how the solution works in the real world.
This project does not have a public live link.